Shipping + Returns
Ground Shipping: 1-7 business days after an order is placed
Standard Shipping: 1-4 business days after an order is placed
Express Shipping: 1 business day after an order is placed
Shipping costs are based on the weight of contents of your order and the location to which the order is shipping. Shipping charges will be provided once you begin the checkout process.
Please note: International shipments may be subject to customs fees/duties/taxes which aren't covered in our shipping rates. These fees are the customer's responsibility.
Please be aware that Tide and Isle Co is not responsible for delayed transit times once your order leaves our site. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.
RETURN & REFUND POLICY
At this time, we do not offer returns or exchanges, but we do want you to be happy with your product! All of our products are made by hand with natural ingredients, some variations are expected. These variations do not affect the integrity of our goods and will not be considered defects or damages. If for whatever reason you are unsatisfied with your purchase, please contact us at email@example.com.
Due to the nature of our products, used candles cannot be returned or refunded. Every product we make is carefully inspected before leaving our site, but damages can happen! In the event your package is damaged during shipping, please contact us at firstname.lastname@example.org within 72 hours of delivery with a photo of the damaged product and we will be happy to help you resolve the issue. Usually, a damage claim is filed with the shipping carrier and we will work together to find a solution to your damaged product (typically, a replacement of the product is sent to you once the damage claim has been filed with the shipping carrier).